Change Manager (Mid-Senior)

📋 Description

• Turn software adoption into measurable outcomes in customer accounts.
• Identify why new tools don’t change behavior; design practical interventions.
• Help users incorporate new decisions/workflows into daily ops.
• Tailor change strategies for operators, specialists, executives.
• Connect user adoption to measurable financial value.
• Prioritize accounts with adoption/renewal opportunities.

🎯 Requirements

• 4+ years driving software adoption, customer success, or change management in B2B.
• Influence non-technical users to change daily behaviors, not just training.
• Strong understanding of change management, user adoption, engagement, transformation.
• Ability to link user activity to commercial outcomes.
• Prioritize accounts with adoption gaps and renewal potential.
• Organized with disciplined tracking of activities and results.

🎁 Benefits

• Initial 3-month contract with extension based on delivery.
• Fully remote working model.
• Autonomy over customer adoption outcomes.
• Opportunities to influence business transformation in accounts.
• Exposure to innovative tech across data science and production systems.
• Opportunity to develop repeatable change-management methodologies.