Chargeback Analyst

📋 Description

• Own dispute resolution end-to-end, investigating fraud and defending chargebacks.
• Follow Visa/Mastercard rules and procedures to the letter.
• Build a complete picture via bank validations, IP searches, phone matches, and external checks.
• Make evidence-backed decisions on fraud cases and apply appropriate sanctions or restrictions.
• Prepare documentation for disputes and contribute to monthly reconciliations across chargebacks
• Monitor dispute rates and analyze account trends to produce actionable reports for the team.

🎯 Requirements

• Proven track record in chargeback or dispute processing across the full lifecycle.
• Deep knowledge of Visa and Mastercard rules and procedures.
• Experience with USA and/or European gaming accounts is a plus.
• Strong attention to detail and ability to manage competing priorities.
• Proactive, problem-solving mindset with ability to suggest fixes, not just flag issues.
• Excellent written and verbal English communication across teams.

🎁 Benefits

• Fully remote role within a fast-moving, accountable team.
• Direct, no-nonsense environment focused on high-quality work.
• Collaborative culture that values diverse perspectives and growth.