Chargeback Specialist

📋 Description

• Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear
• Evidence Collection: Gather evidence and submit responses using established checklists and
• Process Management: Own the timely submission of responses to maximize the success rate of assigned
• Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants
• Funds Oversight: Oversee the collection and return of disputed funds while maintaining accurate
• Fraud Monitoring Support: Assist in the proactive monitoring of chargeback volumes to learn how to

🎯 Requirements

• Exceptional Organization: The ability to prioritize tasks and handle multiple disputes
• Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence
• Strong Communication: Professional written and verbal skills to de-escalate situations with upset
• Analytical Mindset: A proven ability to investigate information and formulate effective solutions
• Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa
• Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and