Chat Support Specialist

📋 Description

• Respond to queries from users in a timely and accurate way via live chat and email
• Follow up with unresponsive users and leads to ensure their questions are resolved
• Proactively identify user needs and help customers implement specific features
• Analyze product malfunctions and report them
• Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
• Be empathetic and a great problem-solver, even when handling multiple conversations at the same time

🎯 Requirements

• 5+ years of experience as a Live Chat Support Specialist in the tech industry
• 2+ years of remote experience
• Experience handling multiple incoming chat requests simultaneously
• High adaptability and positive attitude in a dynamic environment
• Experience using help desk software and remote tools (e.g., Intercom, Slack, Notion)
• Excellent written and verbal communication skills in English

🎁 Benefits

• Remote Work
• Health Insurance (HMO covered 100%)
• Holiday Pay
• Performance Bonuses
• Generous PTO
• Additional Annual Leave (Bereavement, Maternity, Paternity, Adoption, Domestic Violence)