Chief Customer Officer

📋 Description

• Own the Customer P&L, retail and institutional.
• Grow what members hold with us, through earning products run like a banker would.
• Win the right members, efficiently.
• Keep members, and deepen the relationship with the ones who hold balances.
• Make the value of Xapo visible, and the experience effortless.
• Build one Customer organisation, not four.

🎯 Requirements

• 10+ years in senior commercial or customer leadership (CCO, Chief Growth or Commercial Officer, MD
• Crypto-native credibility: hands-on experience building and growing customer propositions on or
• Customer P&L ownership: owned a customer or product P&L judged on contribution, balances
• Growth and lifecycle: track record of acquiring, activating, and retaining members in a regulated
• Banking-grade product leadership: led product management for balance-sheet products such as
• Commercial and risk fluency: can build a customer business case that survives scrutiny from

🎁 Benefits

• Impact Globally, Work Remotely.
• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere
• Great work-life balance: Set your own work schedule and make use of a flexible PTO plan.
• Expect Excellence: yearly budget for individual learning and development goals.