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10 minutes ago
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Full time
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Related skills

customer support zendesk b2b mandarin wechat

📋 Description

  • Interact with customers through WeChat and Email
  • Provide Mandarin support to resolve inquiries
  • Address customer needs, problems, and requests promptly
  • Communicate problems and solutions clearly, with empathy
  • Identify opportunities to improve processes and docs
  • Collaborate with technical, product teams and customers

🎯 Requirements

  • 3-4 years in Customer/Merchant Operations or related
  • Bachelor’s degree in Engineering, Management, Finance/Accounting, Communications, or CS/IT
  • Experience with Zendesk, Freshdesk, Zoho or similar ticket tools
  • Fluent in English and Mandarin
  • Proficient with Microsoft Office or Google Suite
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