Chrome Customer Success Analyst

📋 Description

• Manage and execute annual renewals for SMB customers
• Act as customer advocate and key point of contact
• Develop proactive retention strategies and identify churn risks
• Monitor customer usage, adoption, and account health data
• Collaborate with cross-functional teams to facilitate renewals
• Generate and interpret account performance reports

🎯 Requirements

• 2-4 years analyzing customer data and usage
• Strong analytical skills with customer metrics
• Excellent communication and relationship building
• Ability to manage multiple priorities and deadlines
• Comfortable using AI productivity tools like Microsoft Copilot
• Basic proficiency in Excel and CRM systems

🎁 Benefits

• Virtual-first work environment with flexible arrangements
• Opportunities for learning and career growth
• Collaborative, data-driven culture
• Work with advanced analytics and AI-enabled tools
• Equal employment opportunities