Claims Management Specialist

📋 Description

• Track and follow up on claims for lost, damaged, and late-delivered shipments across the EU region.
• Coordinate with cargo partners, delivery management, warehouse operations, and finance teams to
• Manage claim documentation, update tracking logs, and report on compensation status and financial
• Analyze claim rejection reasons and ticket logs to run root cause investigations and fix process
• Identify operational bottlenecks to support claim process improvements and new region

🎯 Requirements

• Bachelor’s degree from a reputable university, preferably in Engineering, Logistics, or
• Experience in logistics operations or handling shipment and ticket data.
• Advanced Excel skills, including pivot tables, formulas, and working with large operational
• Sharp analytical, data interpretation, and root cause analysis skills to spot patterns in large
• Thorough attention to detail with consistent end-to-end follow-up capabilities across
• Fluency in both written and spoken Romanian and English.

🎁 Benefits

• Hybrid working model with flexibility: a schedule that helps you find the right balance between
• Personalised training allowance and learning opportunities: Use your annual budget for any training
• Responsibility from day one: Take full ownership from the start in a culture where every voice is
• A diverse, international team: Collaborate with global peers across our offices in Berlin
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that