Claims Service Representative

📋 Description

• Handle Initial Claims Notifications: Respond to incoming calls from policyholders reporting
• Document Claim Information: Collect, review, and accurately record initial loss details, customer
• Review Call Reports: Verify that calls have been properly completed and ensure that accurate and
• Coordinate Claims Response: Assess incoming claim information and determine, according to
• Arrange Adjuster and Vendor Dispatch: Coordinate the assignment and dispatch of insurance adjusters
• Provide Internal Support: Respond to inquiries from branch offices and direct requests to the

🎯 Requirements

• Post-secondary education is required.
• At least one year of experience in customer service, administrative support, or a related position.
• Previous experience or familiarity with the insurance or service industry is considered an asset.
• Strong customer service orientation, with the ability to handle customer inquiries professionally
• Excellent verbal and written communication skills in English, with the ability to explain
• Strong computer and telephone skills, combined with the ability and willingness to learn new

🎁 Benefits

• Competitive Salary: Annual compensation ranging from CAD $35,200 to $48,900, depending on
• Remote Work Flexibility: Opportunity to work remotely from anywhere in Canada, supporting greater
• E-Flex Benefits Program: Access to a flexible employee benefits program designed to support
• Wellness Initiatives: Participation in wellness programs and initiatives that promote employee
• Retirement Savings: Access to a Registered Retirement Savings Plan (RRSP) with a 2% employer
• Training and Development: Access to professional training, continuous learning, and career