Claims Team Manager

📋 Description

• Leading and managing a team of Claim Specialists to deliver a proactive and high-quality claims
• Aligning team objectives with departmental goals, service levels and performance targets
• Monitoring performance using management information and responding to trends and changes
• Recruiting, developing and supporting colleagues to build capability and maintain service excellence
• Overseeing claims assessment and decision making, including authorising payments within agreed
• Building and maintaining strong relationships with corporate clients, intermediaries and

🎯 Requirements

• Proven experience leading and developing teams in a service-driven environment
• Strong communication and influencing skills, with the ability to build effective relationships
• Experience in claims, insurance or financial services is desirable
• Good understanding of risk, governance and regulatory requirements
• Analytical mindset with the ability to interpret data and make informed decisions
• Ability to prioritise workloads and adapt to changing business needs

🎁 Benefits

• The opportunity to participate in our annual, performance -related bonus plan and valuable share
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the
• Competitive family leave