Client Account Lead - Strategy & Transformation (Pharma)

📋 Description

• Accountable Program Lead & Engagement Manager for strategic customers.
• Staff engagements with global cross-functional Celonis teams.
• Mentor customers on org design and Centers of Excellence.
• Drive value realization and adoption across accounts.
• Organize customer advisory boards to gather insights.
• Voice of the customer; align Celonis use with business needs.

🎯 Requirements

• 15+ years in customer success, strategy consulting or similar.
• Experience leading large-scale transformation programs.
• AI-based transformation experience is a plus.
• Strong change management capabilities.
• Navigate global orgs with data-driven persuasion.
• Consultative approach with senior executives.

🎁 Benefits

• Pioneer Innovation: AI-driven process mining leadership.
• Ownership from Day 1: RSUs and merit grants.
• Unrivaled Family Support: Generous parental leave.
• Work-Life Integration: Flexible hybrid work and PTO.
• Continuous Growth: Mentorship and learning resources.
• Drive Sustainability: Impact Days for volunteering.