Client Account Manager

📋 Description

• Manage a portfolio of high-value and complex client accounts, serving as the primary point of
• Develop a deep understanding of each client's business objectives, operational needs, and employee
• Drive account growth by identifying opportunities for increased product adoption, additional
• Design and implement customer adoption and engagement strategies, monitoring progress and ensuring
• Lead regular business reviews and strategic planning sessions with client decision-makers
• Proactively monitor account health, identify potential retention risks, and implement strategies to

🎯 Requirements

• At least 2 years of professional experience in a client-facing role, such as Account Management
• Demonstrated experience managing a portfolio of customer accounts, building strong relationships
• Proven ability to develop and execute customer adoption strategies that deliver measurable
• Experience identifying upselling opportunities and contributing to account growth through
• Strong communication and interpersonal skills, with the ability to build credibility and establish
• Ability to interpret customer data and performance metrics, translating insights into clear

🎁 Benefits

• Competitive compensation: Annual base salary ranging from CA$67,000 to CA$106,000, depending on
• Additional earnings: Commission opportunities and an annual bonus ranging from CA$3,000 to CA$4,650.
• Fully remote employment: Permanent remote working arrangements, with the flexibility to work from
• Flexible time off: A personalized time-off program allowing up to five weeks of vacation annually.
• Comprehensive healthcare coverage: Medical, dental, and vision benefits available from the first
• Mental health support: Enhanced mental health coverage and access to a wellness stipend.