Client and Merchant Services (CMS) Officer

📋 Description

• Support setup, documentation, and ongoing CMS process improvements.
• Manage merchant due diligence and onboarding docs validation.
• Handle customer servicing: account updates and inquiries.
• Execute SMS/email mass communications to customers.
• Resolve customer complaints with relevant stakeholders.
• Support data accuracy and regulatory compliance across CMS.

🎯 Requirements

• Bachelor’s degree in Banking, Finance, or related field
• 3+ years in a financial institution, customer servicing or merchant ops
• Strong knowledge of KYC procedures and data management
• Experience in merchant onboarding and vendor management
• Familiarity with debit cards, SOA, and bank notice handling
• Solid understanding of regulatory requirements and compliance standards