Be the person your customers know by name — answer questions clearly, fast, non-escalating
Guide customers through onboarding from first market to trading with confidence
Keep communications consistent, clear, and human
Know when to route needs to the right teammate without losing the thread
Spot recurring questions and build simple, repeatable processes

🎯 Requirements

At least 1 year of client-facing or account management experience
Strong written communication; concise, direct messages
Comfort with high autonomy and proactive follow-up
Organized and reliable; nothing falls through cracks
Able to learn a technical product and explain it clearly
Bonus: familiarity with prediction markets or derivatives

🎁 Benefits

Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, large display

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