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12 days ago
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change management itil quality management lean six sigma
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📋 Description

  • Lead critical client escalations from initiation through closure.
  • Coordinate cross-functional response teams.
  • Own escalation resolution with clear recovery plans.
  • Facilitate daily or weekly stand-ups and client updates.
  • Drive root-cause analysis (RCA) and CAPA for incidents.
  • Embed quality management in escalation handling.

🎯 Requirements

  • Bachelor's degree in Engineering/IT/Business or related field.
  • 8+ years in client experience, tech support, quality or service ops.
  • P roof leadership, facilitation, and executive communication.
  • Expert in RCA, CAPA, ITIL, Lean or Six Sigma.
  • Analytical, data-driven with strong problem solving.
  • Excellent collaboration and stakeholder management.

🎁 Benefits

  • Healthcare: Medical, Dental, Vision.
  • 401(k) with company match.
  • Paid holidays and PTO.
  • Paid parental and caregiver leave.
  • Opportunities for training and certifications.
  • Remote-friendly culture and growth opportunities.
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