Client Care Advisor - NW Houston

📋 Description

• Own consult-to-start conversion by conducting high-quality consultations and proactively guiding
• Lead successful service starts by aligning expectations, coordinating care setup, and mitigating
• Drive retention and growth through ongoing client engagement, reassessments, and care plan
• Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity
• Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent
• Use data and systems to manage portfolio, track performance, and maintain accurate documentation

🎯 Requirements

• 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social
• Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g.
• Strong relationship management skills, with experience supporting clients and families over time
• Experience owning measurable client outcomes (e.g., consult-to-start conversion, client retention
• Experience leading structured conversations (discovery, needs assessment, recommendations, next
• Ability to partner cross-functionally to deliver services effectively and resolve execution