Added
13 days ago
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Type
Full time
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Salary not provided
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Related skills

reporting data analytics customer support salesforce saas

📋 Description

  • Manage day-to-day operations of remote/offshore analysts across regions.
  • Monitor daily activities and analytics to meet KPIs.
  • Perform regular ticket quality audits; coach performance improvements.
  • Field escalations and communicate clearly with clients.
  • Lead 1:1s, team meetings, stand-ups, and career planning.
  • Create Salesforce reporting and monitor CSAT, response time, backlog.

🎯 Requirements

  • 3+ years in Technical Support (SaaS preferred).
  • Proven leader within a team environment.
  • Available during core business hours.
  • Leadership for globally distributed teams.
  • Strong technical background; able to solve diverse issues in a high-pressure platform.
  • Excellent cross-functional communication.

🎁 Benefits

  • Competitive salaries
  • Competitive benefits
  • 401k
  • Generous PTO
  • Team building activities
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