Client Care Manager- Licensed Customs Broker

📋 Description

• Lead, coach, and develop the customs team, fostering a culture of accountability, collaboration
• Provide regular feedback, mentoring, goal-setting, and performance reviews to strengthen employee
• Manage team schedules, staffing, workload distribution, and coverage to maintain consistent client
• Lead team meetings and communicate operational priorities, expectations, regulatory updates, and
• Partner with training teams to identify skill gaps, establish development plans, and improve
• Participate in recruitment, staffing assessments, onboarding, and departmental training initiatives.

🎯 Requirements

• At least 5 years of experience in customs brokerage, international trade, or a related industry.
• Previous experience leading, coaching, or developing employees.
• Certified Customs Specialist (CCS) designation.
• An active U.S. Customs Broker License, required for remote candidates.
• Strong working knowledge of U.S. customs brokerage operations and regulatory requirements.
• Advanced understanding of U.S. Customs regulations, HTS classification, General Rules of

🎁 Benefits

• Starting salary from $60,000, depending on experience.
• Compensation range indicated in the job listing: $63,000–$90,000.
• Performance-based bonus program.
• Regular salary assessments.
• Remote working flexibility for eligible candidates across the United States.
• Comprehensive, subsidized health, dental, and vision insurance.