Client Engagement Center Service Representative

📋 Description

• Provide exceptional service to clients by phone, email, and online, offering accurate information
• Research and resolve issues to ensure a seamless client experience.
• Support clients and branches with online banking, mobile banking, and loan-related transactions.
• Contribute to service quality goals across the department.
• Assess client needs, resolve inquiries, share account details, and complete a range of transactions.
• Strengthen client relationships through proactive cross-selling or by referring clients to the

🎯 Requirements

• High school diploma or GED (Required).
• Experience in a call center, retail banking, or operations role (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.

🎁 Benefits

• Targeted starting salary range (based on experience): $21 - $23
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement