Monitor social channels and respond promptly to client inquiries
Work across multiple social platforms at once, prioritizing by urgency and volume
Moderate our social communities and enforce community guidelines
Proactively engage clients to grow Kraken's voice and presence on social
Partner with internal teams on complex cases and process improvements
Participate in team meetings, projects, and training sessions

🎯 Requirements

3+ years of experience in social media management, community management, or customer support
Genuine crypto OG experience and knowledge, with a strong pulse on the APAC crypto scene and
Hands-on, user-side experience across platforms like X, Reddit, Telegram, LinkedIn, Discord
Familiar with Sprinklr and social media management platforms, as well as tools like Zendesk
Sharp attention to detail and the judgment to read intent and tone in client messages
Resilience and multitasking ability for high-volume, high-pressure queues

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