Client Engagement Specialist

📋 Description

• Lead strategic retention conversations to save high-value accounts at risk of cancellation
• Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that
• Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through
• Translate product and industry knowledge into high-impact recommendations that reinforce value
• Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy
• Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure

🎯 Requirements

• 1–3 years in a SaaS sales, retention or account management role with a proven track record of
• Strong communicator and problem solver who can adapt fast and navigate tough conversations
• Confident discussing technical concepts like APIs or integrations with clarity
• Naturally data-driven, with solid forecasting and decision-making skills
• Skilled in cross-functional teamwork and keeping things moving without losing momentum
• Passion for fitness and wellness, or experience in the space, is a plus

🎁 Benefits

• Performance bonus
• Stock
• Benefits
• Other applicable incentive compensation plans