Client Engagement Specialist, Onboarding | Fixed-term

📋 Description

• Manage client onboarding and verification, including KYC document review and validation, as well as
• Guide existing clients through document resubmission and re-verification during remediation
• Identify and escalate potential risks or suspicious documentation to the appropriate teams
• Address client questions on application status, account upgrades, and verification requirements
• Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions
• Collaborate cross-functionally, using client and operational feedback to continuously improve

🎯 Requirements

• 2+ years of experience in a customer service or business support role
• Willingness to work a 24/7 rotating schedule, including evenings and weekends
• Strong knowledge of cryptocurrency and the digital asset industry
• Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics
• Ability to grasp new concepts, systems, and process changes and explain them clearly
• Attention to detail, workflow accuracy, and process adherence

🎁 Benefits

• Fully remote role
• Fixed-term contract for 6 months
• Global, diverse team and growth opportunities