Client Excellence Manager (Isle of Man)

📋 Description

• Lead, coach and develop the local Client Excellence Team.
• Drive delivery of the Client Excellence strategy and continuous improvement initiatives.
• Partner with stakeholders across the business to enhance client experience and service quality.
• Provide expert guidance on onboarding, client lifecycle management, AML/CFT and regulatory requirements.
• Use data, feedback and risk insights to identify issues, drive resolutions and improve outcomes.
• Oversee key governance, compliance and client review activities.

🎯 Requirements

• Experience within corporate, fiduciary, fund or financial services.
• Strong understanding of AML/CFT, client lifecycle management and regulatory requirements.
• Excellent stakeholder management and communication skills.
• Ability to influence, drive change and improve operational processes.
• Strong risk awareness with a proactive, solutions-focused approach.
• ICA, STEP, CGI or similar professional qualification desirable.

🎁 Benefits

• Competitive salary
• Hybrid working
• Private Pension Plan
• Private Medical Insurance
• Annual Salary Review
• Bonus