Client Experience Coordinator - raisin

📋 Description

• Technical Support for raisin online fundraising system
• Train clients on the raisin product (web-based and in-person)
• Maintain CRM with account activities and contact details
• Ensure support time is tracked and billed
• Support marketing initiatives (online and print)
• Assist in identifying features for future product development

🎯 Requirements

• 1-2+ years professional account support
• Degree/diploma in communications, fundraising, marketing or technology
• Honesty, integrity, professionalism and passion for customer service and technology
• Experience with digital technologies and web-based software
• Excellent written and verbal communication skills
• Able to explain technical concepts to a non-technical audience

🎁 Benefits

• Stable, growing company with 20+ years
• Competitive salary
• Comprehensive health & benefits
• Team building and social events
• Positive, intelligent coworkers
• Remote-friendly for Canada-based hires