Client Experience Manager

📋 Description

• Develop and maintain a deep understanding of product offerings to effectively respond to incoming
• Be each customer’s champion by providing ongoing support via help desk platform
• Support development and update of internal and external knowledge base
• Promote customer satisfaction and loyalty by understanding each customer’s unique needs
• Learn, adopt, establish processes and workflows for support team efficiency
• Improve and advocate for customer experience by identifying opportunities

🎯 Requirements

• Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)
• Highly analytical mindset with superior ability to troubleshoot/test software
• Proactive, self-motivated and able to learn quickly and autonomously
• Experienced in dynamic work settings demanding adaptability and efficiency
• Ready to embrace fast-paced environment with occasional extended hours
• Highly proficient in MS Excel

🎁 Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits