Client Experience Manager

📋 Description

• Act as the primary contact for assigned customers and guide onboarding, adoption, and ongoing
• Conduct regular business reviews to understand client objectives and technical stack.
• Identify opportunities for clients to maximize value from Abacus products.
• Own day-to-day pipeline management from initial contact to deal close.
• Schedule and conduct in-person client meetings when feasible to strengthen relationships.
• Collaborate with internal teams to address issues and improve the customer experience.

🎯 Requirements

• Associate's Degree in Computer Science or similar preferred.
• 3-5+ years in Customer Success, IT, or technical account management.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• MSP, IT or Technical Support experience; knowledge of backup/disaster recovery concepts.
• Familiarity with cloud and cybersecurity services (Azure, AWS) and regulatory compliance.

🎁 Benefits

• Hybrid work model with 2-3 days/week in-office.
• Competitive compensation plus commission structure.