Client Experience Manager

📋 Description

• Manage a portfolio of 30-40 clients, mainly in London, with regular meetings.
• Lead QBRs to discuss service enhancements and challenges.
• Capture VoC trends and document in Abacus systems.
• Educate customers on Abacus platform and services.
• Coordinate cross-functional teams to resolve issues (billing, portal, etc.).
• Identify opportunities to upsell Abacus services.

🎯 Requirements

• 5+ years CX management experience; fintech/tech exposure a plus.
• Hands-on technical experience, strong communication, and relationship skills.
• Proficient with Salesforce and ConnectWise/ServiceNow; cross-functional work ability.
• Hybrid work arrangement (2-3 days in office) and willingness to meet customers in person.

🎁 Benefits

• Generous annual leave and holidays.
• Gym, life, and travel insurance.
• Well-being support and competitive compensation.
• Contributory pension; company events; private medical and dental insurance.