Client Experience Specialist

📋 Description

• Serve as trusted contact for franchise owners, building relationships
• Champion and coordinate requests with marketing, training, operations
• Provide responsive, empathetic support and follow-through
• Contribute to training, marketing reviews, and process improvements
• Deepen knowledge of systems to guide franchisees over time

🎯 Requirements

• Friendly and empathetic with strong people skills
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• 3+ years of experience collaborating with cross-functional teams

🎁 Benefits

• 100% remote role (Chicago-area candidates preferred)
• Collaborative, inclusive culture built on respect and growth
• Health, dental, vision insurance + PTO + 401(k) match
• Career development and advancement opportunities
• A team that values working hard, having fun, and celebrating success together