Client Experience Specialist

📋 Description

• Provide local client support in both Chinese and English
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support
• Support new clients throughout onboarding, setup, implementation, and go-live
• Help translate or clarify product, operational, and support information for Chinese-speaking clients
• Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are
• Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn

🎯 Requirements

• Fluent in Chinese and English
• Strong communication and interpersonal skills
• Customer-service mindset and willingness to help
• Comfortable learning new technology and troubleshooting basic technical issues
• Highly organized, responsive, and dependable
• Ability to work both independently and collaboratively

🎁 Benefits

• Medical, Dental, and Vision Options
• Nationwide plans to fit your personal healthcare needs
• HSA with Employer Match
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match