Client Growth & Success Principal Manager - Enterprise Accounts

📋 Description

• Build and maintain trusted strategic relationships with executive, HR, benefits, clinical, and
• Navigate complex enterprise structures and reconcile competing stakeholder priorities to maintain
• Develop in-depth knowledge of healthcare programs, clinical operations, implementation processes
• Deliver data-driven recommendations that improve program adoption, member engagement, clinical
• Prepare and present executive business reviews, ROI analyses, performance updates, and strategic
• Monitor account health, identify risks to engagement, retention, and renewals, and develop

🎯 Requirements

• At least 8 years of experience in Client Success, Strategic Account Management, Consulting
• Experience supporting large, complex enterprise organizations is strongly preferred.
• Proven success building strategic client partnerships that drive adoption, retention, revenue
• Experience navigating matrixed enterprise organizations and managing relationships with multiple
• Strong understanding of employee benefits design, healthcare delivery models, clinical operations
• Exceptional relationship-building, communication, presentation, negotiation, and executive

🎁 Benefits

• Annual base salary: $150,000–$175,000 USD.
• Bonus-eligible compensation.
• Opportunity for equity participation.
• Remote work and flexibility within a global team environment.
• Unlimited vacation, subject to manager approval.
• 16 weeks of fully paid parental leave for birthing parents and 8 weeks for non-birthing parents.