Client Happiness Servicing, Associate

📋 Description

• Act as a professional brand ambassador by promptly responding to client inquiries via chat, email
• Provide accurate information, resolve concerns, and offer repayment guidance with empathy and
• Identify, proactively promote, and cross-sell company products to eligible customers during
• Assist clients with payment arrangements and commitments. Encourage on-time payments, explain
• Collaborate with internal teams to address client needs. Educate customers on loan processes
• Maintain clear and professional records in client systems. Conduct research using internal/external

🎯 Requirements

• At least 1 year of experience in customer service, sales, or collections
• Strong verbal and written communication with a focus on de-escalation, client resolution, and
• Distraction-free environment consistently available to promote a professional, client-focused call
• Tech-savvy (MAC preferred), with the ability to perform basic math calculations for loan support
• Demonstrated ability to listen actively, solve problems creatively, manage high call volumes under
• Ability to work effectively both independently and within cross-functional teams

🎁 Benefits

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match