Client Manager

📋 Description

• Own a panel of clients; primary contact through care journey.
• Guide onboarding and ongoing service; ensure compassionate care.
• Build relationships with Care Pros; ensure staffing quality.
• Partner with Honor teams for reliable schedules and updates.
• Remote role with Mon–Fri, 8am–5pm ET/PT; evenings/weekends possible.

🎯 Requirements

• 3+ years in senior care or patient management and customer service.
• Client-first mindset focused on quality care and satisfaction.
• Strong ownership, detail orientation, track record managing complex processes.
• Comfortable navigating escalations, solving problems, and building trust with clients and partners.
• Excellent organizational skills; manage multiple priorities in a fast-paced environment.
• Tech-savvy; experience with scheduling, CRM, or workforce management systems a plus.

🎁 Benefits

• Equity and 401K with up to 4% match.
• Medical, dental, and vision coverage; zero-cost plan for employees.
• Short- and long-term disability; employer-paid life insurance.
• Generous paid time off; Employee Assistance Program.
• Mental health benefits, wellness program, and discounts.