Client Onboarding Manager

📋 Description

• Lead and develop onboarding specialists and managers.
• Set clear goals aligned with department objectives; coach team.
• Manage workload, capacity, and service quality.
• Recruit, onboard, and train to build a high-performing team.
• Coordinate with Implementation, Product, Ops for smooth execution.
• Track KPIs such as installation time, activation, CSAT/NPS.

🎯 Requirements

• 8+ years in customer success or related roles.
• 3+ years leading and developing teams.
• Fintech or SaaS experience preferred.
• Bilingual English/Spanish strongly preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field; equivalent accepted.
• CRM tools experience (Salesforce preferred).

🎁 Benefits

• Medical, Dental, and Vision options nationwide.
• HSA with Employer Match.
• Company-Paid Life Insurance & Disability.
• 401(k) Retirement Savings with Employer Match.
• Restricted Stock Units (RSUs).
• Paid Parental Leave.