Client Onboarding Specialist

📋 Description

• Lead onboarding consultations with key decision-makers, aligning expectations, defining success
• Serve as the primary contact for executive stakeholders, ensuring proactive communication and
• Identify and mitigate potential roadblocks, coordinating with internal teams and escalating when
• Partner with Success and Support teams to ensure smooth post-installation transitions and long-term
• Conduct detailed configuration calls, aligning system setup with complex multi-location operations
• Collaborate with Engineering, Sales, and Implementation teams to manage custom integrations and

🎯 Requirements

• Deep expertise in restaurant technology, POS platforms, and operational best practices.
• Exceptional executive communication and presentation skills, engaging senior stakeholders to drive
• Advanced proficiency in virtual training, remote onboarding, and implementation best practices.
• Strong analytical and problem-solving skills with a strategic approach to complex client needs.
• Proven ability to lead cross-functional initiatives and manage competing priorities in fast-paced
• Experienced with CRM platforms (e.g., Salesforce), project management tools, and data-driven