Client Operations Officer - CIS Market

📋 Description

• Provide client support via live chat, email, messengers, and phone
• Handle deposit and withdrawal requests and investigate payment delays
• Assist clients with account-related questions and trading platforms, including MT4, MT5, and cTrader
• Review and verify client documents in line with internal procedures
• Resolve complex client cases, complaints, and disputed situations
• Coordinate with Payments, Compliance, Platform Monitoring and other internal departments

🎯 Requirements

• Native or fluent Russian/Ukrainian
• Advanced English level
• Previous experience in customer support, client service, or back-office operations
• Good understanding of how a forex broker operates, including client registration, account
• Knowledge of trading platforms such as MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader
• Understanding of payment methods commonly used across CIS markets, including cryptocurrency, P2P

🎁 Benefits

• Excellent compensation package
• Medical insurance
• Provident fund
• In-house gym with a personal trainer
• Free daily lunch catering, snacks, and beverages
• Company discount card for various products & services