Client Partner

📋 Description

• Own a portfolio of strategic accounts, accountable for retention, renewal execution, and expansion
• Build and maintain accurate renewal and expansion forecasts for your book of business, with clear
• Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal
• Develop and execute account plans that align customer objectives with measurable value and
• Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and
• Partner cross-functionally with Sales, Support, Product, and Delivery to drive customer outcomes

🎯 Requirements

• 7+ years of experience in a software and/or hardware customer success/account management role
• Bonus points for a focus on digital transformation/process optimization, or manufacturing job
• Strong ability to collaborate with and influence executives to adopt innovative solutions while
• Proven expertise in digitizing processes and implementing new technologies
• Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have
• Strong analytical skills, with the ability to connect customer health, usage, and business outcomes

🎁 Benefits

• Flexible PTO
• Medical/dental/vision insurance
• 401(k) match
• Stock options
• Paid parental leave
• WFH and phone stipend