Client Partner, Professional Services, UK

📋 Description

• Partner with lead solution architects to gather and analyze business and technical requirements
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution
• Collaborate closely with product, development, and cross-functional teams to design scalable
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.

🎯 Requirements

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.