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3 hours ago
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hubspot customer success quality assurance coaching stripe

📋 Description

  • Coach and mentor Customer Success Managers (CSMs)
  • Conduct quality reviews on calls, emails, tasks
  • Develop coaching plans aligned to performance metrics
  • Collaborate with leadership on skill development
  • Lead training sessions and refreshers
  • Maintain standardized coaching docs and feedback tools

🎯 Requirements

  • Experience coaching CSMs or similar client-facing roles
  • Strong QA background with structured feedback delivery
  • Former BPO trainers with QA and client-facing exp encouraged
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Hybrid setup with US night shift; complete mock training simulation and deck
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