Client Relationship Director

📋 Description

• Serve as the primary strategic point of contact for a portfolio of high-value enterprise accounts
• Lead high-profile Customer Business Reviews (CBRs), Steering Committees, and multi-year technology
• Guide enterprise customers through platform and landscape updates, ensuring their corporate
• Act as a player-coach: lead and develop two Strategic Account Managers while maintaining a
• Partner with client business units post-implementation to maximize feature adoption and
• Advise clients on operational readiness, change management, and governance best practices to

🎯 Requirements

• 7–10+ years of experience in enterprise software sales, customer success, strategic client
• 3–5+ years leading direct or cross-functional, highly matrixed enterprise account teams, including
• Proven experience steering Tier 1 SaaS/cloud deployments (e.g., enterprise research administration
• Demonstrated track record of meeting or exceeding retention (GRR/NRR) and expansion targets.
• Advanced executive presence, with masterful negotiation, critical thinking, and communication
• Understanding of global IT ecosystems, implementation lifecycles, global system integrators (SIs)

🎁 Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching