Client Relationship Manager - Health (Remote)

📋 Description

• Manage day-to-day client relationships, support issue resolution, align on goals, and deliver
• Lead Client Business Reviews with Sales, highlighting return on investment, documenting action
• Conduct periodic Workflow Assessments including planning sessions, user shadowing, recommendations
• Guide clients as they transition from implementation to ongoing account management.
• Partner with Support, Product, and Development to resolve service tickets and ensure a smooth
• Promote use of the Customer Community for support cases, product updates, knowledge resources, and

🎯 Requirements

• Bachelor's degree or equivalent experience
• 4+ years experience in the healthcare IT industry
• Provider-based background recommended
• Proficient in Salesforce Conceptual understanding and some use of GenAI, CoPilot, or GPT
• Understanding of the Healthcare Revenue Cycle
• Team player, able to collaborate across groups and learn from others - specifically sales

🎁 Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays