Client Retention Specialist

📋 Description

• Educate clients about Beyond Finance hardship program benefits and options
• Deescalate upset clients with empathy and active listening
• Navigate CRM to access client status and progress
• Analyze financial situation to recommend best debt-free path
• Retain clients by developing tailored solutions and encouraging program stay
• Meet retention targets and contribute to commissions

🎯 Requirements

• Experience in retention, sales, or collections
• High school diploma; Associate/Bachelor's a plus
• Ability to handle high call volumes in fast pace
• Resilient under pressure; calm demeanor
• Strong negotiation and deescalation skills
• CRM proficiency and tech-savvy

🎁 Benefits

• Competitive base pay with benefits
• Paid time off, holidays, parental leave
• 401(k) matching
• Merit advancement opportunities
• Career development and training