Client Service Analyst - Livechat (Burmese)

📋 Description

• Provide efficient and excellent customer service.
• Be knowledgeable about the platform and market conditions.
• Manage and follow up on inquiries/complaints from clients.
• Understand customer needs and translate to feedback and solutions.
• Flag issues and risks to management promptly.
• Continuously improve team performance and processes.

🎯 Requirements

• Bachelor degree in finance, economics, mathematics or related
• Diploma in business admin with strong numerical skills
• 2-4 years customer service experience, frontline ops (Livechat/Email)
• Experience in financial institutions or fintech is a plus
• Proficient in English and Burmese for communication
• Able to work 5 days including weekends and public holidays

🎁 Benefits

• Study Growth Fund to support professional development
• Regular internal events for team building and learning
• Global collaboration with colleagues worldwide
• Career advancement within a rapidly expanding company
• Internal mobility opportunities for long term development