Client Service Analyst - Livechat (Czech required)

📋 Description

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective
• Possess a strong ability to understand what customers truly need and convert it to constructive
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or

🎯 Requirements

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for
• Preferably candidates with 2-4 years of customer service experience, trained in frontline
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position
• Proficient in English & Czech in communication and writing in order to liaise with dedicated

🎁 Benefits

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal