Client Service Analyst - Livechat (Turish required)

📋 Description

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience
• Be well equipped with the Company's platform/product including market conditions
• Manage and follow up on inquiries/complaints of clients
• Understand customer needs and convert to constructive feedback
• Ensure smooth frontline operations and flag discrepancies or risks

🎯 Requirements

• Bachelor degree in finance, economics, mathematics or related field
• Minimum diploma in business administration with sharp eye for numbers
• 2-4 years of customer service experience in frontline operations
• Experience in financial institutions or fintech is advantageous
• Proficient in English & Turkish in communication and writing
• Able to perform 5 days shift work including weekends & public holidays

🎁 Benefits

• Study Growth Fund for professional development
• Internal Events: team-building and workshops
• Global Collaboration: diverse international team
• Career Advancement opportunities
• Internal Mobility: job opportunities for growth