Client Service Analyst - Livechat (Turish required)

📋 Description

• Respond to customer inquiries through live chat and email, providing timely, accurate, and
• Deliver a consistently high-quality customer service experience by understanding customer needs and
• Maintain strong knowledge of the platform, products, services, and relevant market developments.
• Manage and follow up on inquiries and complaints from existing and prospective customers, ensuring
• Translate customer concerns and recurring feedback into constructive insights and recommendations
• Monitor frontline operations, identify discrepancies or potential risks, and escalate relevant

🎯 Requirements

• A bachelor's degree in finance, economics, mathematics, or a related field is preferred; a diploma
• Approximately 2–4 years of customer service experience is preferred, particularly in frontline
• Experience in financial services, financial technology, or cryptocurrency-related businesses is an
• Strong numerical and analytical skills, with the ability to interpret figures, recognize
• Proficiency in both Turkish and English, including reading, writing, and professional
• A genuine interest in fintech, digital assets, and cryptocurrency trading, with motivation to

🎁 Benefits

• Access to a study and growth fund to support ongoing learning and skills development.
• Participate in internal events, workshops, and team-building activities that encourage
• Work alongside colleagues from diverse backgrounds in a global environment.
• Explore opportunities for professional growth within a rapidly expanding digital finance business.
• Access internal opportunities to develop your skills, explore new roles, and build a long-term