Client Service Analyst - Livechat (Turkish required)

📋 Description

• Respond to customer inquiries through live chat and email, providing timely, accurate, and
• Deliver a consistently high-quality customer service experience by understanding customer needs and
• Maintain strong knowledge of the platform, products, services, and relevant market developments.
• Manage and follow up on inquiries and complaints from existing and prospective customers, ensuring
• Translate customer concerns and recurring feedback into constructive insights and recommendations
• Monitor frontline operations, identify discrepancies or potential risks, and escalate relevant

🎯 Requirements

• A bachelor's degree in finance, economics, mathematics, or a related field is preferred; a diploma
• Approximately 2–4 years of customer service experience is preferred, particularly in frontline
• Experience in financial services, financial technology, or cryptocurrency-related businesses is an
• Strong numerical and analytical skills, with the ability to interpret figures, recognize
• Proficiency in both Turkish and English, including reading, writing, and professional
• A genuine interest in fintech, digital assets, and cryptocurrency trading, with motivation to

🎁 Benefits

• Professional development: Access to a study and growth fund to support ongoing learning and skills
• Team activities: Participate in internal events, workshops, and team-building activities that
• International collaboration: Work alongside colleagues from diverse backgrounds in a global
• Career advancement: Explore opportunities for professional growth within a rapidly expanding
• Internal mobility: Access internal opportunities to develop your skills, explore new roles, and