Client Service Analyst - P2P

📋 Description

• Support and mediate/arbitrate customer disputes within the P2P market with focus on risk mitigation
• Investigate, monitor, and analyze customer transactions to identify suspicious behaviors/patterns
• Collaborate with Risk and Compliance teams to review flagged accounts, enforce risk control
• Ensure efficient and excellent customer service experience
• Stay informed of Company platform/product and market conditions
• Manage and follow up on inquiries/complaints of current/prospective clients

🎯 Requirements

• 2-4 years experience in customer service, risk management (风控), fraud investigation, or Trust &amp
• Proven background in Risk Control / Fraud Prevention is highly preferred
• Advantageous: experience in financial institutions or fintech handling dispute resolution, conflict
• Sharp analytical acumen and keen eyes for numbers, statistics, and risk indicators
• Good written and spoken communication skills to understand perspectives, resolve disputes, and
• Capable of multitasking, prioritizing, and time-sensitive work

🎁 Benefits

• Study Growth Fund supporting professional development and continuous learning
• Internal Events including team-building activities, workshops, and events
• Global Collaboration with a diverse, international team
• Career Advancement opportunities within a rapidly expanding global company
• Internal Mobility with internal job opportunities to build career path