Client Service Executive

📋 Description

• Provide best-in-class service experience to customers through effective handling of all enquiries
• Understand customer requirements, qualify, and generate leads or provide direct product
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Accurate and timely maintenance of customers’ data via our CRM systems.
• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may
• Assume any report or task assigned that are relevant to customer service.

🎯 Requirements

• Minimum 2 years of experience in customer service
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and
• Outstanding interpersonal and communication skills, written and verbal
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive with a positive learning attitude and desire to learn the ropes
• Proven ability to excel both independently and as part of a team

🎁 Benefits

• Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven