Responds promptly to communications from assigned clients.
Maintains positive, reliable relationships with clients.
Addresses and resolves client inquiries, problems, and complaints.
Uses the right tools to aid client success; coaches on platforms.
Stays informed on regulations and internal procedures to ensure accurate service.
Maintains confidentiality of PII and privacy policies.

🎯 Requirements

High School diploma; 1 year of customer service experience preferred.
Excellent customer service, verbal and written communication, and collaboration.
Ability to exercise independent judgement on matters of significance.
Must be able to multitask and work with a variety of personalities.
Knowledge of Microsoft Office suite including Outlook 365, Word, and Excel.
Ability to learn and utilize company and department systems.

🎁 Benefits

An amazing benefits package to cover your needs.
Paid time off for work-life balance.
Monday to Friday schedule (8am - 5pm).

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