Client Service Representative

📋 Description

• Responds timely to communications from assigned clients.
• Maintains positive, reliable relationships with assigned clients.
• Addresses and resolves customer inquiries and complaints; coordinates with team.
• Uses programs/tools to aid client success; provides coaching on platforms.
• Stays apprised of regulations and internal procedures; works with team for optimal service.
• Maintains confidentiality of PII and privacy policies.

🎯 Requirements

• High School diploma with 1 year of customer service experience preferred.
• Excellent customer service, communication, and collaboration; friendly and results oriented.
• Ability to exercise independent judgement on matters of significance.
• Must multi-task and work with a variety of personalities.
• Knowledge of Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand, and utilize company and department systems.

🎁 Benefits

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule (8am - 5pm)